Front desk and daily flow
Shop Coordinator
Employment type: Part-time
The Shop Coordinator is one of the most important positions within our salon. As the first point of contact for our clients, you are responsible for creating an exceptional customer experience while ensuring the salon operates efficiently throughout the day.
Role details
This position is ideal for someone who thrives in a busy, fast-paced environment, enjoys multitasking, and can remain calm, organized, and professional under pressure.
The Shop Coordinator serves as the team's "captain," helping direct the daily flow of the salon, coordinating clients and technicians, and ensuring every guest receives outstanding service.
Responsibilities
Client Experience
- Welcome and greet every client with a friendly and professional attitude.
- Prepare and serve complimentary beverages, including coffee, tea, and other drinks.
- Regularly check on clients and ask if they would like a beverage or any additional assistance.
- Assist clients in selecting nail polish colors.
- Build positive relationships and deliver exceptional customer service.
Front Desk & Appointment Management
- Answer incoming phone calls professionally.
- Schedule, confirm, and manage appointments.
- Coordinate the daily client queue and assign clients to the appropriate nail technician.
- Ensure appointments run smoothly and efficiently throughout the day.
Salon Operations
- Maintain a clean, organized, and welcoming reception area.
- Ensure pedicure chairs are properly cleaned and sanitized by communicating with nail technicians between clients.
- Restock the beverage bar and coffee station.
- Maintain inventory and create supply lists for beverages, coffee, and nail products.
- Assist the salon team with daily operational tasks as needed.
Qualifications
- Excellent customer service and communication skills.
- Friendly, energetic, and professional demeanor.
- Ability to work efficiently in a busy, fast-paced environment.
- Strong organizational and time management skills.
- Ability to multitask while maintaining attention to detail.
- Comfortable making decisions and solving problems quickly.
- Team-oriented with a positive attitude and strong work ethic.
- Previous receptionist, hospitality, retail, or sales experience is preferred but not required.
- Availability to work weekdays, evenings, and weekends.
What We're Looking For
We're looking for someone who enjoys staying busy, takes initiative, and can confidently manage multiple responsibilities at once.
The ideal candidate is dependable, highly organized, and committed to providing outstanding customer service while helping the salon operate efficiently.
Your leadership, accountability, and attention to detail will play a key role in the success of our team and the experience we provide to every client.